Responsibility and compliance: Two sides, different coins | Contributor

Filed on 13. May, 2014 in Contributors

Responsibility and compliance: Two sides, different coins | Contributor

By Mike Cook Courtesy to The Bellingham Business Journal  For many years I have begun all my management development initiatives with the admonition to anyone in the room that their success as a manager would have an upper limit. That limit would be determined by the cumulative emotional intelligence of whatever group of employees they [...]

Facebook marketing: It’s not what it used to be | Contributor

Filed on 07. May, 2014 in Contributors

Facebook marketing: It’s not what it used to be | Contributor

By Patti Rowlson Courtesy to The Bellingham Business Journal Did you know that today only about 6-12 percent of the people who “like” your Facebook page will see the information you post? That number is expected to decline further in the coming months unless you pay for posts to reach more people. How can that [...]

Why wait to support your employees’ development? | Contributor

Filed on 29. Apr, 2014 in Contributors

Why wait to support your employees’ development? | Contributor

By Mike Cook Courtesy to The Bellingham Business Journal Is your company designed to support its employees’ development? Before you answer the question, let me guess, your answer is going to be some variation on one of the following two themes: “Of course it is!” or “What the heck are you talking about? This is [...]

When you are the problem in your own business | Contributor

Filed on 15. Apr, 2014 in Contributors

When you are the problem in your own business | Contributor

By Mike Cook Courtesy to The Bellingham Business Journal Bringing about change in any organization or business is usually not an easy task. It is especially difficult when the leader of the organization is not able to imagine that they might be a part of the problem they are interested in solving. In my experience, [...]

When online customers knock, is anyone there? | Contributor

Filed on 09. Apr, 2014 in Contributors

When online customers knock, is anyone there? | Contributor

By Patti Rowlson Courtesy to The Bellingham Business Journal Picture this: A potential customer hears about your product or service from their friend. They Google your business name, find your company’s website and like what they see. They click the “Contact Us” tab, add their name and email address to the form on the page [...]

Avoid excuses for keeping your underperformers | Contributor

Filed on 02. Apr, 2014 in Contributors

Avoid excuses for keeping your underperformers | Contributor

By Mike Cook Courtesy to The Bellingham Business Journal Last summer my son and his wife took on a major renovation project at their home in Portland. I observed the progress of the project in Anacortes, getting weekly progress reports, photos and so forth, as events unfolded. The project was pretty large, involving the entire [...]

Can you keep playing when the game’s not fair? | Contributor

Filed on 18. Mar, 2014 in Contributors

Can you keep playing when the game’s not fair? | Contributor

By Mike Cook Courtesy to The Bellingham Business Journal As a manager, especially a manager of younger employees, one thing I encourage you to be on the lookout for are occasions that attack the confidence of the your less-experienced people. No doubt you can remember your own baptisms by fire, when in your earlier years [...]

Confidence is gained and lost, but can it be lent? | Contributor

Filed on 04. Mar, 2014 in Contributors

Confidence is gained and lost, but can it be lent? | Contributor

By Mike Cook Courtesy to The Bellingham Business Journal How important is confidence in the workplace? What role does it play in employee engagement? If you are at all curious about what factors impact performance, you must have asked yourself questions like these: Why do people of equal skills consistently have different outcome? Why do [...]

Hire the right people for the right assignment | Contributor

Filed on 18. Feb, 2014 in Contributors

Hire the right people for the right assignment | Contributor

By Mike Cook Courtesy to The Bellingham Business Journal “Human development, if not nurtured, eventually leads to frustration and sadness. And those are not performance boosters.” —Paul Zak, director of the Center for Neuroeconomics Studies at Claremont Graduate University I am going to start today with a short true story. Back around spring 1992 I [...]

Knowing copyright rules on the Web | Contributor

Filed on 05. Feb, 2014 in Contributors

Knowing copyright rules on the Web | Contributor

By Patti Rowlson Courtesy to The Bellingham Business Journal Where did the images on your website or blog come from? If your answer is “I don’t know,” or “we copied them from Google,” then you are at risk of being sued for copyright infringement. This is a legal process that can cost your business hundreds [...]

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IFRoZSBKb3VybmFsPC9saT48L3VsPg==