What does engagement sound like? Managers must learn to hear it

Filed on 30. Nov, 2016 in Business Toolkit, Contributors

What does engagement sound like? Managers must learn to hear it

By Mike Cook For the Bellingham Business Journal Probably the most common mistake I watch managers make daily in the workplace is addressing their reports as though they are in the same frame of mind as they are. Maybe yes, maybe no and not knowing is a risky proposition. Just because you have one of [...]

It’s time we purge ourselves of dumb management behaviors

Filed on 15. Nov, 2016 in Business Toolkit, Contributors

It’s time we purge ourselves of dumb management behaviors

By Mike Cook For the Bellingham Business Journal This year, the year before this, next year and the year following next year there will be innumerable gatherings of professionals in conference after conference addressing practices to elevate employee engagement. HR pros will talk to each other. Engagement pros will talk to each other. Labor and [...]

On employee engagement and your business, the social network

Filed on 01. Nov, 2016 in Business Toolkit, Contributors

On employee engagement and your business, the social network

By Mike Cook For the Bellingham Business Journal “Creating a great place to work is one of the best things a company can do for its bottom line. It’s no accident that the organizations consistently identified as winners also happen to be some of the best places on earth to work.  This occurs not as [...]

Customers, not ‘job creators,’ the actual source of economic growth

Filed on 18. Oct, 2016 in Business Toolkit, Contributors

Customers, not ‘job creators,’ the actual source of economic growth

By Mike Cook For The Bellingham Business Journal Once upon a time, not so long ago, America was a nation made up almost entirely of self-employed individuals. The numbers from that time tell us that the level of self-employment was not far from 90 percent. This would have been true right up until the onset [...]

When it comes to employee engagement, everything counts

Filed on 04. Oct, 2016 in Business Toolkit, Contributors

When it comes to employee engagement, everything counts

By Mike Cook For the Bellingham Business Journal It’s 10 a.m., time for the meeting to start. The first participants arrived at five minutes to 10 a.m. and are now silently staring at their smart phones. At 10 after 10 a.m. another couple of meeting attendants arrive but this is still not everyone who is [...]

Emotional intelligence and employee engagement

Filed on 21. Sep, 2016 in Business Toolkit, Contributors

By Mike Cook For the Bellingham Business Journal If I address a room full of today’s business owners or HR Directors and ask the question, “How many of you are having trouble finding good people to hire these days?”, virtually every person in the room will raise their hand. And these people are not wrong. [...]

Stuck with low employee engagement? Maybe you have a culture of shame

Filed on 07. Sep, 2016 in Business Toolkit, Contributors

Stuck with low employee engagement? Maybe you have a culture of shame

By Mike Cook For The Bellingham Business Journal My first introduction to the shaming practices in the workplace took place in 1973, the first year after I left graduate school. I had noticed a trend in the promotion history within a certain department and spoke to my boss about it. He suggested I do further [...]

Good employees are made, not found

Filed on 23. Aug, 2016 in Business Toolkit, Contributors

Good employees are made, not found

By Mike Cook For the Bellingham Business Journal If I ask a room full of mid-size (15 or more employees) business owners “What is the most common mistake you make when dealing with employees?” they will invariably say, “Holding on to underperforming employees too long!” If I ask that same room full of mid-size business [...]

How to build up your employees’ confidence

Filed on 09. Aug, 2016 in Business Toolkit, Contributors

How to build up your employees’ confidence

By Mike Cook For the Bellingham Business Journal If you are a manager or employer faced with an underperforming employee how often do you consider lack of confidence as the source of the performance issue? Some studies indicate that confidence is virtually as important as ability when it comes to sustained performance. For the most [...]

Are You a Good Employee?

Filed on 26. Jul, 2016 in Business Toolkit, Contributors

Are You a Good Employee?

By Mike Cook For the Bellingham Business Journal If you read this column with any regularity you know my focus is on improving the quality of management in our places of work. You’ve also quite possibly seen me quote statistics that show the level of employee engagement in most places of work is tragically low. [...]

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IFRoZSBKb3VybmFsPC9saT48L3VsPg==