Happy employees stay with your company longer

Filed on 31. Mar, 2005 in Contents

“Working there was a nightmare,” said John (not his real name). “I am so much happier at this new company.” John spent years with a Bellingham company owned by an abusive boss. Yelling at employees, changing the rules on commissions, manipulating customers, and creating a poisonous working environment were only the start.Racial slurs aimed at [...]

Having a service culture takes more than just talk

Filed on 31. Mar, 2005 in Contents

Just saying “We deliver great service” doesn’t guarantee employees are really wowing customers and clients. Words like “service” and “excellence” don’t mean anything unless your staff lives and breathes those commitments.Great service is rooted in a culture shared by everyone in the organization – front line, back office, and management.Culture provides a frame of reference [...]

Putting personality into brands

Filed on 31. Mar, 2005 in Contents

Customers often embrace a brand because they can relate to its personality.It may be that the brand has similar personality traits to them or they want their own personality to be more like that of the brand. Either way, the personality (adjectives that describe the brand using human traits) of the brand plays a large [...]

TIMBER TITAN: The story of Billy McCush

Filed on 31. Mar, 2005 in Contents

by Al CurrierWhatcom Historical Society    Logging in Whatcom County’s extensive spruce and fir forests rapidly expanded in the 1880s, providing almost unlimited employment opportunities in the camps and mills dotting the landscape.Among those drawn to Bellingham by work in the woods was William McCush, a young logger from the woods of northern Michigan. Always known to [...]

Fancy a Bite East Meets West

Filed on 31. Mar, 2005 in Contents

Owners: Dan Kuss, Kinuko KussAddress: 105 E. Chestnut St.Website: http://www.fancyabiteemw.comPhone: 738-1300Startup date: Dec. 22Square footage: 1,300Initial investment: Did not disclose    Opening their own restaurant has been a lifelong dream for Dan and Kinuko Kuss, and they feel their travel experiences play a crucial role in the atmosphere of Fancy a Bite East Meets West.    Kinuko Kuss has [...]

Methamphetamine trade the major driver of local crime, say officials

Filed on 31. Mar, 2005 in Contents

Businesses in a unique position to help the fight by J.J. Jensen    Whatcom County Sheriff Bill Elfo has seen a lot in his three decades in law enforcement but he’s currently facing what he considers the most destructive force confronting our country: the methamphetamine epidemic.    ”In my 30 years in law enforcement, this is the worst drug [...]

Tsunami’s devastation worsened by inept bureaucracy

Filed on 31. Mar, 2005 in Contents

Editor’s note: Humphrey Blackburn’s new column will tackle some of the pressures and triumphs of relocating his company to Whatcom County from Northern California. Seeing the shattered buildings, the debris in the streets, the eerie lack of people, gave me a sense of what had happened, but it wasn’t until I saw what looked like [...]

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bGk+PHN0cm9uZz53b29fc2xpZGVyX2hlYWRpbmc8L3N0cm9uZz4gLSBSZWNlbnQgbmV3czwvbGk+PGxpPjxzdHJvbmc+d29vX3RoZW1lbmFtZTwvc3Ryb25nPiAtIFRoZSBKb3VybmFsPC9saT48L3VsPg==