Having a service culture takes more than just talk

Filed on 31. Mar, 2005 in Contents

Just saying “We deliver great service” doesn’t guarantee employees are really wowing customers and clients. Words like “service” and “excellence” don’t mean anything unless your staff lives and breathes those commitments.Great service is rooted in a culture shared by everyone in the organization – front line, back office, and management.Culture provides a frame of reference [...]

Business licenses

Filed on 31. Mar, 2005 in Contents

Top properties & building permits Residences over $500,000 Seller: Renay Daniels Buyer: J. Hugh Wiebe Description: 1 -and a half story house with 1,962 square feet, 572 square foot finished basement, 2 bedrooms, 2 baths, built in 1990, remodeled in 2004, 436 square foot attached garage, 820 square foot deck; marine and territorial views. Address: [...]

You can almost hear the trowels a-diggin’

Filed on 31. Mar, 2005 in Contents

Holy frijole! (Since “frijole” means bean in Spanish, this is an entirely appropriate pun.)Response to our fledgling Victory Gardens Against Hunger campaign has been overwhelming.Thank you all so much for your interest!In case you missed it, the Victory Gardens Against Hunger campaign is our new philanthropic effort here at the BBJ, done in conjunction with [...]

HSA’s a viable new option for many small businesses

Filed on 31. Mar, 2005 in Contents

In 2003 I was asked to participate on the Steering Committee for the Whatcom Alliance for Healthcare Access. One of the Alliance’s top priorities is to find ways for employers and individuals to purchase affordable health insurance. Thirteen percent of Whatcom County adults and 27 percent of low-income households (under $20K) lack any kind of [...]

Permit Center slowly gaining converts

Filed on 31. Mar, 2005 in Contents

Still some kinks to iron out, admit city officials by Dave Gallagher    When Rich McCudden decided to open Flats Tapas Bar in Fairhaven, he went into the Bellingham Building Services department to get permits expecting the worst – but instead he was pleasantly surprised.    ”We had heard so many horror stories about the permit process, but we [...]

Employee performance boosted by offices upgrades, studies show

Filed on 31. Mar, 2005 in Contents

by Dave Gallagher     When it comes to employee productivity, are companies headed in the right direction?It doesn’t appear to be the case if you go by recent national surveys on the topic. In one survey conducted by Microsoft, 38,000 workers surveyed said that even though they are working longer hours, they are averaging only three [...]

Policies are the foundation of network security

Filed on 31. Mar, 2005 in Contents

Note: This is part two of a four-part series that identifies business information assets, helps business owners understand the value of their information and then explains how best to protect information as a valuable business asset.Last month we began our journey though the vast world of information security. We talked about identifying the true value [...]

Northern Exposure

Filed on 31. Mar, 2005 in Contents

Blaine’s housing boom has business leaders happy by Dave Gallagher    Colin Gelker enjoys the look of surprise on peoples’ faces when they walk into Worldly Treasures Furniture, a store he manages in Blaine. Blaine’s waterfront and quality of life are proving to be be big lures to developers, who now have more than 1,500 new homes [...]

Methspotting

Filed on 31. Mar, 2005 in Contents

    The Whatcom County Sheriff’s Office and Bellingham Police Department are asking businesses and residents to help spot meth labs. Anyone with tips is asked to call (360) 676-6913.    Any single activity may or may not be sole proof that drug dealing or methamphetamine manufacturing is occurring. However, a combination of the following may be reason for [...]

Methamphetamine trade the major driver of local crime, say officials

Filed on 31. Mar, 2005 in Contents

Businesses in a unique position to help the fight by J.J. Jensen    Whatcom County Sheriff Bill Elfo has seen a lot in his three decades in law enforcement but he’s currently facing what he considers the most destructive force confronting our country: the methamphetamine epidemic.    ”In my 30 years in law enforcement, this is the worst drug [...]

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IFRoZSBKb3VybmFsPC9saT48L3VsPg==