By Ashley Mitchell
Owners: Tom Wasley and Ron and Cynthia Pereira
Start Date: July 1, 2009
Square Footage: 1,000
Address: 1400 King Street, Suite B105
Phone: (360) 933-1158
Web site: www.casdcadecreditorsservice.com
Collection agencies have a bad reputation. In 2009, more than 80,000 collection-related lawsuits were pursued in the United States‚ a record for the country.
Tom Wasley, co-owner of Cascade Creditors Service along with Ron and Cynthia Pereira, recently opened up the collection company to battle the long-standing reputation, and strive to keep local money funneled back into the county.
“The needs of our local creditors aren’t being met by collectors,” said Wasley, who has been in the business for 18 years. “Most accounts from local creditors are assigned to agencies out of the area, like Seattle, so the money isn’t circulating back [into the county].”
The local debt collection company takes inventory, buys out debt from companies and formulates a plan for paying the debt off.
However, the small staff of six employees who make up the agency possesses a philosophy not often heard in this line of work: honest, professional and ethical collections.
Wasley said throughout his years in the business, he has witnessed agencies use inappropriate and threatening tactics with clients. The problem is these tactics usually work, which incentivizes the bad behavior.
Cascade Creditors Service has a different train of thought. It uses a combination of strong customer service, better recovery statistics (the amount of money returned to a client), and competitive rates.
“Customers are always wondering how collection services are going to represent them,” Wasley said. “We bend over a little farther to create workable payment situations because we want to solve problems, not create them.”
Wasley said the main thing he wants to ensure their clients is the money the company collects isn’t theirs; it belongs to the clients. The company tries to return as much of it to the client as possible.
Cascade Creditors Service has been happy with the growth so far and hopes to continue to grow in order to continually ensure local creditors needs are met. The company serves the creditors of Whatcom, Skagit, Snohomish and San Juan counties.
“Creditors need help and bills aren’t being paid‚ so there is always a need for our services,” Wasley said. “Maintaining good reputations is how we plan to make some noise as a new company.”