The Bellingham Business Journal
A front-desk supervisor at Lakeway Inn & Conference Center in Bellingham recently was honored for providing outstanding service and care to guests.
Providence Hospitality Partners (PHP) presented its first 212 Award to Dwayne Wynne. He was selected out of all employees at hotels managed by PHP in Washington, Colorado, California and Wyoming. Wynne received the award June 24 during a PHP management meeting at the Lakeway Inn.
Wynne, a Lakeway Inn employee the last four years, was at the front desk when a couple and their three young children came to the hotel for a room a week before Christmas 2008. Smelling smoke from their clothes, he learned that a fire had just destroyed the family’s home and possessions, including presents for the children. Wynne then contacted co-workers and friends at other local businesses, raising $5,000 in cash and gift certificates for the family, plus presents for the children.
Wynne was cited “for smashing the status quo within service expectations, showing care for our guests while displaying a positive attitude and displaying leadership qualities through kindness, commitment, focus and perseverance,” according to Steve Brenk, general manager of the Lakeway Inn.