KeyBank finishes improvements to local branches

The Bellingham Business Journal

KeyBank has completed work to improve its branches located at 180 Telegraph Road in Meridian Village and 1800 Lakeway Drive in Bellingham.

The enhancements are part of a multi-year, nationwide program during which two-thirds of Key’s 950 branches will be refurbished or completely remodeled. Technology upgrades and other features are meant to enhance the overall banking experience for clients.

A week long grand re-opening celebration will take place the week of October 26. Guests will be treated to snacks and refreshments.

Inside the updated branches are a new teller line, a pair of flat TV screens featuring information of interest to clients and a community wall of photos depicting local scenes and landmarks. New offices and conference rooms accommodate client meetings requiring privacy, and the new waiting area has a coffee cart.

Tech upgrades include Key’s new “Teller 21” technology, which places better information in the hands of tellers quickly, freeing up time for them to advise and interact with clients. Behind the scenes, processing and handling time is significantly reduced: for example, a check brought to the branch would once have been handled up to 12 times by tellers, proof operators and others involved in the processing function. With Teller 21, that check is handled only once.

“Our goal is to create a welcoming environment for our clients and guests that reflects the spirit of the community we serve and the services we offer,” said Jessica Lembo, branch manager of the Meridian Village location in a statement. “Key’s branch revitalization program is representative of our commitment to Seattle and our many clients here.”

Employees at the Meridian Village and Lakeway branches provide a variety of services ranging from traditional retail banking and residential mortgage lending, to investment products, private banking, and banking for small and medium-sized businesses.

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